Millennium Business Systems Refurbished Copiers, Faxes, Scanners & Printers at bargain Prices Sales * Service * Supplies * Leasing * Rentals
Terms & Conditions
Refund and Exchange Policy
If you are not satisfied with your purchase you may return it for a refund (excluding shipping, handling, insurance charges, and a 17.9% restocking fee- fifty dollar minimum) or exchange, within ten days of purchase.
All items returned are subject to our inspection and manager's approval. Millennium Business Systems reserves the right to reject any return based on its condition or non compliance with our return policy, the return policy of our distributors or the return policy of the manufacturer. Returns must be prepaid by the customer. Merchandise must be returned in the original factory box or packaging, with all original factory packaging materials, inserts, manuals, disks and blank warranty cards. Items that have been discontinued are not returnable and will not be accepted. Items that have been altered, scratched, modified, damaged or tampered with will not be accepted. This applies both to the product and its packaging. Please do not tape or write on the item or its packaging and do not use the manufacturer's box as a shipping carton.
Return Merchandise Authorization:
All product returns must have a Returned Merchandise Authorization issued by A Millennium Business Systems.
To request an RMA and shipping instructions, including the return shipping address for the product, please request an RMA online by choosing Contact Us from the menu bar or by telephone at (713) 688-8003. RMAs are valid for 30 days from the date of issuance. Again, all returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.
PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only and authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
Please include a copy of your Invoice/Packing slip together with a complete letter of explanation.
Unauthorized or Refused Returns:
Millennium Business Systems does not recognize unauthorized returns or exchanges. Millennium Business Systems reserves the right to refuse packages without a Return Merchandise Authorization number.
Millennium Business Systems will charge a 17.9% restocking fee plus shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.
Toner/Ink Cartridges and Consumables:
Ink Cartridges, toners, and other consumables (i.e. Paper, Pens, Ink or Toner cartridges) are non-refundable and non-returnable items. All sales are final. Purchaser is advised to contact the manufacturer for any assistance needed.
Receiving Damaged Equipment or Short Shipment:
Purchaser must contact our Customer Service Department withing five (5) days of receiving the equipment. Please examine the packaging carefully. If damage is noticeable on exterior, or the packaging appears to be tampered with, notify both us and the carrier immediately. An RMA number is needed for any items that would be returned. (Please see paragraph two on how to obtain an RMA number.) Do not dispose of the shipping box or any other packaging. Please include a clear letter of explanation detailing the damage or shortage.
Services and Repairs Under the Limited Warranty:
After our return policy has expired your rights are governed by the Limited Warranty accompanying the product. During the warranty period, please follow these procedures.
If the product bears a Manufacturer's or Distributor's limited warranty and the equipment needs service, please send the equipment directly to any authorized center listed on the warranty card. If you choose to bring or send it to Millennium Business Systems rather than the Manufacturer's or Distributor's authorized service center, Millennium Business Systems will ship it to the warrantor at a $15.00 minimum shipping and handling charge. The original Invoice and Limited Warranty card must accompany all items returned for repair.
If you wish to have a repair center return the item to you via Millennium Business Systems there will be an additional $15.00 minimum charge. An additional $5.00 charge will be added to C.O.D shipments.
If you have a problem with a defective fax/copier machine please contact our customer service department.
All exchanges will be processed as new orders. Please note that your card will be charged for that new order, shipping will not be charged on this new order, provided that the customer is responsible for returning the original item to us. All returned items will be credited upon receipt of the item to Millennium Business Systems. Refurbished machines are returnable for repair or exchange only.
Manufacturer's Rebates are the responsibility of the customer. Millennium Business Systems will not be responsible for Manufacturer's Rebates.
Contacting Customer Service:
For any questions or status regarding an order you have placed, please contact our Customer Service Department at (713) 688-8003 or email us at firstname.lastname@example.org