Millennium Business Systems
Refurbished Copiers, Faxes, Scanners & Printers at bargain Prices
Sales *  Service * Supplies * Leasing * Rentals
Terms & Conditions
Refund and Exchange Policy

If you are not satisfied with your purchase you may return
it for a refund (excluding shipping, handling, insurance
charges, and a 17.9% restocking fee- fifty dollar minimum)
or exchange, within ten days of purchase.

All items returned are subject to our inspection and
manager's approval. Millennium Business Systems
reserves the right to reject any return based on its
condition or non compliance with our return policy, the
return policy of our distributors or the return policy of the
manufacturer.  Returns must be prepaid by the customer.
Merchandise must be returned in the original factory box
or packaging, with all original factory packaging materials,
inserts, manuals, disks and blank warranty cards. Items
that have been discontinued are not returnable and will not
be accepted. Items that have been altered, scratched,
modified, damaged or tampered with will not be accepted.
This applies both to the product and its packaging. Please
do not tape or write on the item or its packaging and do
not use the manufacturer's box as a shipping carton.

Return Merchandise Authorization:

All product returns must have a Returned Merchandise
Authorization issued by A Millennium Business Systems.

To request an RMA and shipping instructions, including
the return shipping address for the product, please
request an RMA online by choosing Contact Us from the
menu bar or by telephone at (713) 688-8003. RMAs are
valid for 30 days from the date of issuance. Again, all
returns will be processed and fully inspected after they
arrive in our warehouse. All products must be returned in
original condition including packaging, documentation,
warranty cards, manuals, and accessories. Returns that do
not include all peripherals may be returned to the
customer or charged on a per item basis.

PLEASE NOTE: A Return Authorization number does not
imply that credit or exchange will be issued. It is only and
authorization to return a product to us for evaluation. We
reserve the right to reject any return based on its condition
or non-compliance with our return policy.

Please include a copy of your Invoice/Packing slip together
with a complete letter of explanation.

Unauthorized or Refused Returns:

Millennium Business Systems does not recognize
unauthorized returns or exchanges. Millennium Business
Systems reserves the right to refuse packages without a
Return Merchandise Authorization number.

Millennium Business Systems will charge a 17.9%
restocking fee plus shipping charges for refused
shipments. Additional charges may apply if all peripherals
and accessories are not returned in the original, unopened

Toner/Ink Cartridges and Consumables:

Ink Cartridges, toners, and other consumables (i.e. Paper,
Pens, Ink or Toner cartridges) are non-refundable and
non-returnable items. All sales are final. Purchaser is
advised to contact the manufacturer for any assistance

Receiving Damaged Equipment or Short Shipment:

Purchaser must contact our Customer Service Department
withing five (5) days of receiving the equipment. Please
examine the packaging carefully. If damage is noticeable
on exterior, or the packaging appears to be tampered with,
notify both us and the carrier immediately. An RMA number
is needed for any items that would be returned. (Please
see paragraph two on how to obtain an RMA number.) Do
not dispose of the shipping box or any other packaging.
Please include a clear letter of explanation detailing the
damage or shortage.

Services and Repairs Under the Limited Warranty:

After our return policy has expired your rights are
governed by the Limited Warranty accompanying the
product. During the warranty period, please follow these

If the product bears a Manufacturer's or Distributor's
limited warranty and the equipment needs service, please
send the equipment directly to any authorized center listed
on the warranty card. If you choose to bring or send it to
Millennium Business Systems rather than the
Manufacturer's or Distributor's authorized service center,
Millennium Business Systems will ship it to the warrantor at
a $15.00 minimum shipping and handling charge. The
original Invoice and Limited Warranty card must
accompany all items returned for repair.

If you wish to have a repair center return the item to you
via Millennium Business Systems there will be an additional
$15.00 minimum charge. An additional $5.00 charge will be
added to C.O.D shipments.

If you have a problem with a defective fax/copier machine
please contact our customer service department.


All exchanges will be processed as new orders. Please
note that your card will be charged for that new order,
shipping will not be charged on this new order, provided
that the customer is responsible for returning the original
item to us. All returned items will be credited upon receipt
of the item to Millennium Business Systems. Refurbished
machines are returnable for repair or exchange only.

Manufacturer's Rebates:

Manufacturer's Rebates are the responsibility of the
customer. Millennium Business Systems will not be
responsible for Manufacturer's Rebates.

Contacting Customer Service:

For any questions or status regarding an order you have
placed, please contact our Customer Service Department
at (713) 688-8003 or email us at